Subscription Shipping FAQs
When will payment be taken?
Beer Club subscriptions are automatically renewed and payment will be taken on the same day that the original order was placed every month. If you signed up on the 5th, your payment renews around the 5th every month. Please note, all monthly Beer Club boxes ship on the last Thursday and Friday of the month so we can be sure to include the latest specials.
Who delivers the boxes?
Most subscriptions are shipped with DPD, but if you’re in East London you might spot Rafa on his bike at your door. Same price either way.
Where do you ship?
UK Mainland only
What’s in the box?
Mostly new releases with core beers if it makes sense in the mix. We’ll email you when your box ships with a rundown of what’s inside. We make the occasional stout and sour which will be included every now and then, but we get that not everyone likes those so when you purchase your subscription you’ll be able to let us know if you want to skip those.
How do I manage my subscription?
You can view your upcoming and past orders in your customer portal. You’ll find it through the magic link emailed to you when you signed up, or by logging into your account on our webshop. If you’re going on your hols, or need to skip a month for any reason, please email hello@prettydecentbeer.co.
What if my payment fails?
Don’t panic. You’ll get an email with a safe link to update your payment method. If you don’t update it, we can’t ship your box.
Can I update my delivery address?
Yes - log into your customer portal to update your subscription details.
How long does delivery take?
Boxes usually arrive within 1-3 days of shipping. We use a next-day service, but there may be delays once it’s with the courier. As a first action, please check your DPD email for the most recent updates on your delivery. If after 7 days it hasn’t arrived, please contact us so we can look into it.
What if I’m not home when my box arrives?
DPD will send you tracking info and options to rearrange delivery or collect from a pick-up point.
Need help?
Email us at hello@prettydecentbeer.co and we’ll sort you out.
